Mac support (that also take iPod support calls) have a very perculiar call centre. First and foremost, the guy on the other line had no fake-Anglo name, spoke in broken, accented English, was arguing with two others who seemed, from a phone at least, to be fluent in Australian English, didn’t notice that I told him that I had Window Vista on my PC, and hung up on me halfway through explaining how to reformat my iPod Shuffle.
In contrast, Symantec’s Support Line have a very Indian-Subcontinent-Sounding David Welles in a quiet call centre, who asked for all my operating details (In a non-phising way) and guided me right through fixing my Norton Internet Security subscription so that my mum would be happy.
Makes you think: we always bag out the Mumbai Call Centre, yet they seem to be the ones offering decent service. Of course, there’s the issue with our information being jeopardised (I’m sure Product Disclosure Statements cover that, though), but when I get decent service, I recognise it, even if it has to come from someone who thinks I live in Austria.
May I take this moment to point out how much I hate call centres in general. Despite many suggestions to do otherwise, I do not plan to work at one any time soon.
